CONTACT US

At Van Markt, we are dedicated to providing you with the best service possible. For any questions, feedback, or requests, please reach out to us through the following channels

We look forward to assisting you and are here to ensure you receive the best possible support!

Phone: 987-654-3210
Email: xtemos@gmail.com

Free standard shipping
on all orders.

Support forum
for over 24h

Address: 8099 Trenton St.
Minneapolis, MN 55406

Do you have questions about how we can help your company?
Send us an email and we’ll get in touch shortly.

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, we strive to ensure that the product you receive matches the image you see. Our goal is to provide you with an accurate representation of our items, so you can trust that what you order will closely align with what is depicted in our pictures. If you have any concerns or specific questions about a product, feel free to reach out to our customer service team for clarification before making a purchase.

Where can I view my sales receipt?
 

You can view your sales receipt in the following ways:

  1. Email: Check your email for a confirmation message containing your receipt.

  2. Online Account: Log in to your account on our website to view and download your receipt from your order history.

  3. Order Tracking: Use the order tracking feature on our website to access your receipt by entering your order number.

  4. In-Store: If you made a purchase in-store, your receipt will be included with your purchase. If you need a duplicate, please contact our customer service team.

How can I return an item?

To return an item, please follow these steps:

  1. Review Return Policy: Check our return policy to ensure your item is eligible for a return and within the allowed return period.

  2. Initiate a Return: Contact our customer service team or use the return request feature on our website to initiate the return process. Provide your order number and details about the item.

  3. Prepare the Item: Pack the item securely in its original packaging, if possible. Include a copy of your receipt or return confirmation.

  4. Return Shipping: Follow the instructions provided for returning the item, which may include printing a return shipping label or using a specific courier service.

  5. Send the Item: Ship the item to the address provided by our customer service team or on the return label.

  6. Confirmation: Once we receive and inspect the returned item, we will process your refund or exchange as per our policy.

If you have any questions or need assistance, our customer service team is here to help!

Will you restock items indicated as “out of stock?”

Yes, we typically restock items that are indicated as “out of stock” as soon as possible. To stay updated on the availability of a specific item, you can:

  1. Sign Up for Notifications: Subscribe to stock alerts on our website to receive an email notification when the item becomes available again.

  2. Check Back Regularly: Periodically revisit our website for updates on restocked items.

  3. Contact Customer Service: Reach out to our customer service team for more information about when an item might be restocked or to express your interest.

We appreciate your patience and are committed to keeping popular items in stock whenever possible.

Where can I ship my order?

Currently, we can only ship orders within the United Kingdom. Please provide a valid UK shipping address at checkout to ensure timely delivery. If you have any questions about shipping or need assistance with your order, feel free to contact our customer service team.